Thursday, 11 April 2013
Palestinian citizens have greater trust in Ministry of Health (MOH) primary health care (PHC) services as a result of USAID health reform
Over a third of residents surveyed said that they had more confidence in PHC services than before as a result of MOH health planning reforms supported by USAID. The MOH joined with residents to form community-clinic boards to identify and respond to local health priorities in 82 West Bank communities. The MOH bridged a historical gap between communities and its clinics by soliciting and acting upon citizen feedback. Overall satisfaction rose by nearly 25% with MOH services, with 82% of residents describing the services they received positively.